Privacy and security are in the DNA of ELKHO GROUP and we ensure that our technical and organizational measures in place respect your data protection rights. This Privacy Policy describes our rules regarding the management, processing and storage of personal data submitted as part of our services, consistent with the guidelines of the GDPR. The term “personal data” means information relating to an identified or identifiable physical person.


By registering for our services or by filling out one of our contact forms or other forms on our website ( you agree and accept that ELKHO GROUP may collect, process, store and/or use the personal data submitted in accordance with the rules set out below By giving us your consent, you also retain the right to rectify, the right to be forgotten and/or the right to have your personal data deleted.

Personal data collected

Identity and contact details of the data controller

Personal data are collected on our site by the company ELKHO GROUP FRANCE, SASU, registered in Villefranche sur Saone-Tarare B 895 391 597

.with head office at 14 rue de la barre, 69400 Limas.

You retain the right to file a data breach complaint with this supervisory authority.

Data collected on the site

When you use our site and/or register, we collect and process personal data about you such as your first name when you create an account.

We will also ask you to provide us with your email address so that we can use this information to create an account, send you information emails and notifications, and send you the newsletter.

When using our services, the following data is collected and processed: connection data and navigation data when you allow it, order history, complaints, incidents. Some data is collected automatically as a result of your actions on the site (see the paragraph on cookies below).

If you connect to our services using the social networking features available to you, in particular Facebook, ELKHO GROUP will have access to certain data (in particular your public Facebook profile, date of birth and email address) from your account on said social network in accordance with the terms and conditions of use of the relevant social network. We may also collect some of your personal data when you interact with features of these social networks, such as “Like” features.

Purposes of the processing and legal basis

The primary purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data to:

  • To provide and facilitate the operation of our services, including conducting checks on you to do so;
  • resolve any problems in order to improve the use of our site and our services;
  • to personalize, evaluate and improve our services, content and documentation;
  • analyze the volume and history of your use of our services;
  • inform you about our services and those of our partner companies;

For customers who have registered directly on the site, we process their data for the execution of the service contract.

For our newsletters, use case studies and marketing material, we process your personal data on the basis of the explicit consent you have given for this.

Recipients of your data

The personal data collected on the site is intended for ELKHO GROUP’s own use and may be passed on to subcontractors that ELKHO GROUP may call upon in the course of providing its services. ELKHO GROUP ensures compliance with data protection requirements for all its subcontractors.

The ELKHO GROUP website does not sell or rent your personal data to third parties for marketing purposes under any circumstances.

In addition, ELKHO GROUP does not disclose your personal data to third parties unless (1) you (or your account administrator acting on your behalf) request or authorize the disclosure; (2) the disclosure is required to process transactions or provide services that you have requested (i.e., (2) disclosure is required to process transactions or provide services that you have requested (e.g., for purposes of verifying your good shipping practices or in connection with processing a purchase card with credit card companies); (3) ELKHO GROUP is compelled to do so by a governmental authority or regulatory agency, in response to a court order, subpoena, or other similar governmental or judicial requirement, or to establish or defend a legal claim ; or (4) the third party is acting as an agent or subcontractor of ELKHO GROUP in the performance of the services (for example, ELKHO GROUP uses the services of a telecommunications company).

Your data protection rights

In accordance with the French Data Protection Act and the European General Data Protection Regulation 2016/679 (RGPD), you have the right to access, rectify and delete your personal data by sending us a request via our contact page:

Your requests will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority.

You can also change your personal data yourself at any time by logging into your account and clicking on “edit my profile”.


As a general rule, ELKHO GROUP uses cookies and tracking to improve and personalize the site and/or measure its audience. Cookies are files stored on your computer’s hard drive while you are browsing the Internet, particularly on the site. A cookie is not used to collect personal data without your knowledge, but to record information about your navigation on the site, which can be read directly by ELKHO GROUP during your subsequent visits and requests on the site.

If you choose to decline all cookies, your browsing experience may be reduced to access certain pages of the site. The purpose of the cookies used by ELKHO GROUP is to enable or facilitate communication, to enable the provision of services requested by users, to recognize users on subsequent visits, to secure payments that users may make, to record the language spoken by users or other preferences necessary to provide the requested service.

ELKHO GROUP also uses analytics and tracking tools to measure website and digital data to gain customer insight, perform analysis on the browsing experience to improve content and send targeted advertisements.

By default, cookies are not automatically installed (with the exception of cookies necessary for the operation of the ELKHO GROUP website and services, the installation of which is indicated by a banner). In accordance with applicable regulations, ELKHO GROUP will require your permission before placing any other type of cookies on your hard drive. In order to avoid any inconvenience caused by these systematic requests for authorization and to enjoy uninterrupted browsing, you can configure your computer to accept cookies from ELKHO GROUP or we can remember your refusal or acceptance of certain cookies. By default browsers accept all cookies.

When you access third-party sites that advertise on the ELKHO GROUP site, or possibly when you view these advertisements, cookies may be created by the companies displaying these advertisements. Third parties who may use cookies in connection with ELKHO GROUP services (partners or other third parties who provide content or services available on the ELKHO GROUP website) are responsible for the cookies they set and it is their cookie policy that applies. ELKHO GROUP assumes no responsibility for the possible use of cookies by these third parties. For more details, you are advised to consult directly on these advertisers or third party sites their policy on the use of cookies.

Data retention

ELKHO GROUP collects your personal data for the purpose of fulfilling our contractual obligations as well as information about how and how often you use our services and we keep this data in active databases, log files or other types of files for as long as you use our services.

ELKHO GROUP only stores your data for as long as is necessary to provide the service, your data will be deleted after your account is deleted (unless otherwise required by law). You will be able to access your personal data as long as your account remains active.

Data storage location and transfers

The hosting servers on which ELKHO GROUP processes and stores the databases are exclusively located within the European Union.

ELKHO GROUP undertakes to inform you immediately, insofar as we are legally entitled to do so, in the event of a request from an administrative or judicial authority concerning your data.


Within the framework of its services, ELKHO GROUP attaches the utmost importance to the security and integrity of its customers’ personal data.

Thus, and in accordance with the RGPD, ELKHO GROUP undertakes to take all necessary precautions to preserve the security of the data and in particular to protect them against any accidental or illicit destruction, accidental loss, alteration, distribution or unauthorized access, as well as against any other form of illicit processing or communication to unauthorized persons.

To this end, ELKHO GROUP implements industry standard security measures to protect personal data from unauthorized disclosure. By using industry-recommended encryption methods, ELKHO GROUP takes the necessary steps to protect payment and credit card information.

Furthermore, in order to prevent unauthorized access and to ensure the accuracy and proper use of the data, ELKHO GROUP has put in place appropriate electronic, physical and managerial procedures to safeguard and preserve the data collected through its services.

Even so, no one can consider themselves completely safe from a hacker attack. Therefore, in the event of a security breach, ELKHO GROUP will inform you as soon as possible and will do its best to take all possible measures to neutralize the intrusion and minimize its impact. In the event that you suffer damage due to the exploitation of a security vulnerability by a third party, ELKHO GROUP undertakes to provide you with all the necessary assistance so that you can assert your rights.

It should be kept in mind that any user, customer or hacker who discovers a security breach and exploits it may be subject to criminal sanctions and that ELKHO GROUP will take all measures, including filing a complaint and/or taking legal action, to preserve the data and rights of its users and its own and to limit the impact as much as possible.

Browser settings

While most browsers are set to accept cookies by default, you can choose to accept all cookies, reject all cookies, or choose which cookies you accept based on who is setting them.

You can also regularly delete cookies from your terminal via your browser.

However, don’t forget to configure all the browsers on your various terminals (tablets, smartphones, computers…).

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will tell you how to change your cookie preferences.

As an example:

However, we draw your attention to the fact that by setting your browser to refuse cookies, certain features, pages and areas of the site may not be accessible, for which we cannot be held responsible.

Publisher Opposition Modules

You can choose to disable certain third-party cookies by going directly to the sender’s page.

So to disable Google Analytics cookies, go to the page :

Changes to the privacy policy

ELKHO GROUP reserves the right to change this Privacy Policy at any time, particularly in response to changes in applicable laws and regulations. We recommend that you check this policy from time to time to stay informed of our procedures and policies regarding your personal information.

Contact us

if you have any questions or you can contact us directly through our contact page at